__Yes __ No

Is each staff member cross-trained with at least one other person?

__Yes __ No

Is staff asked for input when new equipment or computer programs are ordered?

__Yes __ No

Do you have targets in place for improving production for the next 3, 6, 12 months and have they been communicated to your employees?

__Yes __ No

Does your correspondence and contact with the public have a uniform look & feel? 

__Yes __ No

Does your company have a policy on how to deal with negativity in the workplace?

__Yes __ No

Can every staff member perform regular maintenance with office machinery?  (i.e., can they install a toner cartridge in a printer or locate the manual on how to do it?)

__Yes __ No

Do you have a readily-available, current list of vendors and repair personnel and their contact information?

__Yes __ No

Are specific people designated to perform certain duties (order supplies, etc.) and is your staff aware of who they are? 

__Yes __ No

Do all employees know the standard greeting when answering the phone?

__Yes __ No

Does everyone have at least a basic working knowledge of the specialized computer programs used?

__Yes __ No

Is the workload delegated evenly or do people justifiably complain about being overworked?

__Yes __ No

Do you have a policy about personal e-mails and internet surfing during work?

__Yes __ No

Do you hold regular meetings to get staff and management together in a safe, productive atmosphere to discuss issues?

__Yes __ No

Does your staff know the company mission statement? 

__Yes __ No

# of "No" Answers:

1 - 2

3 - 4


5 - 8

9+

Your company's prognosis is:

Congratulations!  Your business appears to be healthy. But remember, the business climate is constantly changing and your business needs to change with it. 

Your company appears strong but there are some weak points.  Make sure to shore those up for continued growth.

You definitely need a thorough check-up.

It’s time for major revitalization before your company flatlines.